The QR scan page

Every FieldLabel QR label points to a public web page for your organization. When anyone scans the sticker with a phone camera, they land on this page instantly — no login, no app, no account required. It works on every plan, including Free.

This page is what your customers and field technicians actually see in the wild, so it’s worth knowing exactly what it shows and what visitors can do from it.

What a visitor sees

When someone scans the code, their browser opens your branded scan page. Depending on what you’ve set up and whether the label is linked to a piece of equipment, it can include:

• Your branding — your company logo (if you’ve added one), a page title, and a short message. By default the title is your organization name and the message reads “Need help? Please contact us to schedule service.”
• Contact buttons — a Call button that opens the phone dialer and an Email button that opens a pre-filled message. These appear only if you’ve added a phone number or email to your scan page.
• Asset information — if the label is linked to a piece of equipment, an Asset Information box shows the linked customer, description, model number, and serial number.
• Maintenance tasks — if the equipment is on a maintenance plan and has tasks due, a Maintenance Tasks section lists each one with a due-date badge.

Caution

The scan page is fully public. Anyone who can scan the sticker (or who has the link) can see the title, message, contact info, and — for linked labels — the asset’s customer name, description, model, and serial number. Treat anything you put on a linked asset as visible to whoever scans it.

If a label hasn’t been activated yet, or the code is unknown, the visitor sees a QR Label Not Found message instead.

Note

If one of your own signed-in staff (admin or member) scans a label that’s linked to an asset, FieldLabel skips the public page and takes them straight to the full asset detail page.

Reaching you from the scan page

There is no public service-request form on the scan page. To get in touch, a visitor taps one of the contact buttons:

1. Scan the QR code to open the scan page.
2. Tap Call to dial your service number, or Email to compose a message.
3. The Email button opens the visitor’s own mail app with the address, subject, and body already filled in. For a linked label, the body references the asset’s description, model, serial, and the QR label code.
4. The visitor edits the message if they like and sends it.

These are ordinary phone and email links handled by the visitor’s device — FieldLabel doesn’t record them, so nothing shows up inside the app when someone taps Call or Email.

Looking for a structured intake form?

A proper service-request form — where customers submit a request that lands inside FieldLabel — lives in the Customer Portal, which requires an external-customer login. The public scan page is for quick contact only.

Maintenance tasks from the scan page

If the equipment is on a maintenance plan (a Pro feature) and has tasks coming due, those tasks appear right on the scan page. A visitor — a customer or an on-site technician — can act on them without logging in.

Each task shows a due-date badge (for example, “Overdue by 3 days” or “Due tomorrow”) and up to three actions:

• Complete — mark the task done. The visitor enters their name (and an optional note), and the task moves to a recently-completed list. If the task came from a recurring plan, the next occurrence is scheduled automatically.
• Snooze — push the due date out by 1 day, 3 days, or 1 week. A task can be snoozed up to 3 times; after that the button is disabled.
• Help — log a help request and open a dialog with your Call and Email contact buttons. This appears only if you’ve added contact info.

The visitor’s name is remembered on their device for next time. Completions, snoozes, and help requests are recorded in your organization’s audit log as anonymous actions tagged with the name they entered — there’s no verified identity behind them.

For more on setting these up, see Completing maintenance tasks.

Customizing the scan page

Admins control what visitors see. You set this once and it applies to every label your organization issues.

1. Go to Settings → Organization.
2. Find the Scan Page card (“Customize what visitors see when they scan your QR codes”).
3. Set the Page Title, Description (the message visitors read), Phone Number, and Email Address for the contact buttons.
4. Click Save Changes.

The logo on the scan page comes from your organization’s branding setting on the same page.

Admins only

Only admins can save scan-page settings. Members can view this card but see “You need admin permissions to modify organization settings.” For more on what each role can do, see Accounts, teams & roles.

The scan page itself works on every plan — there’s no upgrade required to give your customers a branded page with working Call and Email buttons.