What is FieldLabel?

FieldLabel is equipment tracking made simple. It gives every piece of equipment you service — an HVAC unit, a pump, a water heater — its own QR label and its own complete service record. Stick the label on the equipment, scan it with any phone, and instantly pull up its history, add notes, flag problems, or log maintenance.

It’s built for field service teams: HVAC, electrical, plumbing, pest control, pool service, and any business that installs and maintains equipment out in the field. Job-management tools track jobs — FieldLabel fills the gap by tracking the equipment across every job it touches.

How the pieces fit together

FieldLabel is organized around a few simple building blocks. Once you understand how they relate, the rest of the app makes sense.

• Your organization — your company and your team inside FieldLabel.
• Customers — the people and businesses who own the equipment.
• Assets — the equipment itself, the core record everything attaches to.
• QR labels — stickers you put on equipment and scan to pull up its asset.
• Jobs — the work your team performs, grouping a customer’s assets together.
• Maintenance plans — recurring service scheduled against assets or jobs.
• The customer portal — an optional way to let your customers view their own equipment.

Your organization

When you sign up, you create an organization — your company’s workspace in FieldLabel. Your teammates join it by invitation, each with a role: Admin (manages settings, billing, templates, and people), Lead, or Member (handles day-to-day fieldwork). You can belong to more than one organization and switch between them from the account menu.

Learn more in Accounts, teams & roles.

Customers

A customer is whoever owns the equipment you service — a homeowner, a property manager, a commercial site. Each customer record holds contact details, addresses, notes, and links to all of that customer’s equipment and jobs in one place.

See Customers for the full guide.

Assets

An asset is the heart of FieldLabel: a single piece of equipment belonging to a customer. Each asset has a unit number, optional model and serial numbers, a manufacture date, a description, and a full audit trail of everything that’s ever happened to it. From an asset you can attach a QR label, link it to jobs, raise issue flags, and (on higher plans) add photos, files, and maintenance.

Read more in Assets.

QR labels

A QR label is a sticker you place on the physical equipment. Scan it with any phone — no app to download — and FieldLabel opens that asset’s record. You can print labels at home or order professionally printed, weatherproof stickers. The free plan includes up to 50 labels; paid plans are unlimited.

Every label does double duty: it’s a quick-access tag for your technicians and a branded touchpoint for your customers. See QR labels & stickers and the QR scan page.

Jobs

A job is a unit of work — an installation, a service visit, a site inspection — that always belongs to one customer and groups together that customer’s assets. Open a job to see every piece of equipment involved, scan assets onto it in the field, and flag issues as you find them.

More in Jobs.

Maintenance plans

On the Pro plan and above, you can build reusable maintenance plans — a named template with recurring tasks like “Replace filters every 3 months” — and assign them to assets or jobs. FieldLabel schedules the tasks, and completing one automatically schedules the next. Tasks can be completed by your staff, by customers in the portal, or even by anyone who scans the equipment’s QR label.

See Maintenance plans and Completing maintenance tasks.

The customer portal

Also on Pro and above, you can invite your customers to a customer portal where they sign in to view their equipment and complete, snooze, or request help on maintenance tasks. It’s a separate, customer-facing view from your team’s internal workspace.

Learn more in the Customer portal overview.

A typical workflow

Here’s how the pieces come together day to day:

1. Add a customer, then create assets for their equipment.
2. Stick a QR label on each piece of equipment and scan it to link it to its asset.
3. Group a customer’s equipment into a job for an upcoming visit.
4. In the field, scan a label to see the record, log notes, or flag an issue.
5. On Pro, assign a maintenance plan so recurring service schedules itself.

New to FieldLabel?

The fastest way to learn the app is to set up your first customer, asset, and label hands-on.

Where to go next

Ready to dive in? Head to the Quick start to set up your organization and create your first asset, or browse Navigating FieldLabel to get your bearings in the dashboard.